Zurich, Switzerland - In a move to solidify its position as a market leader and enhance operational efficiency, Green.ch, a premier Swiss internet service provider (ISP), has successfully integrated PSuite, the comprehensive OSS/BSS platform from MHM Partner, a valued partner of the business application platform bw2.com. This strategic implementation empowers Green.ch to streamline its complex business processes, from customer acquisition to billing, on a single, robust, and scalable platform.
The challenge for any rapidly growing ISP like Green.ch is the management of a multitude of services, customer interactions, and billing scenarios. Legacy systems often struggle to keep pace, leading to inefficiencies, increased operational costs, and a fragmented customer experience. Recognizing these potential hurdles, Green.ch sought a future-proof solution that could automate and simplify its operations, allowing them to focus on their core mission of providing exceptional internet and digital services to the Swiss market.
Enter PSuite by MHM Partner. As a specialized solution for telecommunications and service providers, PSuite offers a comprehensive suite of tools designed to manage the entire customer and service lifecycle. The platform's key features directly address the intricate needs of an ISP like Green.ch:
Centralized Customer Relationship Management (CRM): PSuite provides a unified view of each customer, consolidating all relevant information, including contracts, services, and communication history. This allows for more personalized and efficient customer support.
Automated Order and Provisioning Management: The platform automates the entire order-to-activation process. From the moment a customer signs up for a new service to its activation, PSuite orchestrates the necessary technical steps, significantly reducing manual intervention and time-to-service.
Flexible Product and Rating Engine: Green.ch can easily create and manage a diverse portfolio of products and services. The powerful rating engine handles complex billing scenarios, including usage-based charging for various services, ensuring accurate and timely invoicing.
Integrated Billing and Invoicing: PSuite streamlines the entire billing process, from generating invoices to managing payments and dunning. This high degree of automation minimizes errors and improves cash flow.
Partner and Reseller Management: For ISPs working with sales partners or resellers, PSuite offers dedicated functionalities to manage these relationships, including commission calculations and reporting.
Self-Service Portal: Empowering end-customers, the platform includes a user-friendly self-service portal where subscribers can manage their accounts, view invoices, and make changes to their services, reducing the load on customer support teams.
The partnership between MHM Partner and BW2 provides an additional layer of assurance and technological prowess. BW2 offers a robust and scalable platform for developing and deploying enterprise-grade business applications. By leveraging the bw2.com framework, MHM Partner can ensure that PSuite is not only feature-rich but also built on a foundation of reliability, security, and future-readiness. This allows for seamless integration with other systems and the flexibility to adapt to the evolving needs of the telecommunications industry.
"Our vision for PSuite has always been to provide service providers with a tool that grows with them, offering both power and flexibility. The success of our collaboration with a leading ISP like Green.ch is a testament to that vision. Building on the bw2.com platform allows us to focus on creating industry-specific value, knowing that the underlying architecture is scalable, secure, and robust. We're not just providing software; we're providing a long-term solution that enables clients like Green.ch to automate their processes, reduce complexity, and ultimately, deliver a superior experience to their end-customers. We are incredibly proud to be a partner in their success."
- Alexander Zinniker, Founder of MHM Partner
Through the adoption of PSuite, Green.ch has been able to consolidate disparate systems into a single, cohesive platform. This has led to a significant reduction in operational complexity and costs. The automation of key processes has freed up valuable resources, allowing the company to invest further in network infrastructure and customer-facing innovations. The end result is a more agile and responsive organization, better equipped to meet the demands of the competitive Swiss telecommunications market and solidifying its reputation as a leading ISP in the nation.
