In the highly regulated gaming market in Switzerland, BW2 has established itself as the leading provider of a niche compliance solution. Its comprehensive GWG/SOK platform is the trusted choice for the vast majority of the leading casinos in Switzerland, with custom implementations across the German-speaking, French-speaking, and Italian-speaking regions.
Operators of casinos in Switzerland face a dual challenge: adhering to the stringent anti-money laundering (GWG) and social concept (SOK) regulations from the Swiss Federal Gaming Board (ESBK), while managing the complexity of both land-based and online gaming operations. This requires a unified system to achieve a holistic view of player activity and effectively manage risk, ensuring that compliance does not come at the cost of operational efficiency.
Together with leading casinos in Switzerland, BW2 built an all-in-one solution designed to address every facet of the casino's compliance needs. While each casino has its own unique processes and requirements, the inherent flexibility of the BW2 platform allows for perfectly tailored, custom implementations that meet the specific needs of each operator. The Casino Solution provides a central nervous system for all compliance-related activities, featuring a suite of powerful, integrated modules:
Automated and Secure Onboarding: The check-in process at the terrestrial casino was revolutionized. By integrating advanced ID scanners with REGULA's leading OCR (Optical Character Recognition) technology, the system automates the reading and verification of identity documents. This process includes an instant, automated check against VETO, the Switzerland-wide gaming ban list, ensuring that access is granted or denied in real-time and in full compliance with the law.
A Unified 360-Degree Player View: For the first time, the casino has a consolidated view of its guests. The BW2 solution seamlessly integrates with the land-based slot machine management system (DRGT) and the online casino platforms, synchronizing player data, transactions, and gaming activity across all channels.
Proactive Alert Engine: The system features a sophisticated alert module for both AML (GWG) and the social concept (SOK). This engine automatically generates real-time or batch alerts based on predefined rules, such as high-value single transactions or suspicious online gaming patterns, allowing compliance teams to act on data-driven insights proactively.
Streamlined Social Concept Workflow: The platform provides a structured, legally compliant process for player protection. The entire workflow, from an initial report to early detection and the management of gaming bans, is managed and documented within the system.
Digital and Paperless Processes: The solution champions efficiency through digitization. Critical forms, such as the Beneficial Ownership declaration, can be signed digitally by guests on a tablet. This paperless process not only improves the customer experience but also creates a secure, easily accessible, and auditable digital trail.
Casinos implementing BW2's solution achieve a robust and auditable compliance framework that meets the demanding requirements of the ESBK. They gain significant operational efficiency by automating manual tasks and are equipped with powerful tools for proactive player protection, ensuring a foundation for secure and responsible gaming. With a scalable and unified platform, Grand Casino Luzern is perfectly positioned to adapt to future regulatory changes and technological advancements in both the land-based and online gaming sectors.
